Thursday, 31 January 2013

Nokia MVNO

Nokia MVNO

The Nokia MVNO rumour first surfaced in 2008... remember this was way before Microsoft, iPhone had only just launched a phone with a proper radio in it (iPhone 3G) and Android was on version Cupcake (1.5) and Donut (1.6) with the main device being one from HTC that had spoilers on it!

Since then a lot has changed :) however Microsoft devices appear to have their market with 4G? The article which caught my eye was this one, saying Verizon may get a high end Lumia (yes, another rumour .. I am sensing a trend too :)). But bear with me;
Could the service retail and even MVNO model be the WP8 market sweetspot?
...as commented here in MVNOs from a customer perspective there is a  definite shift to where mass market that want an unlimited bundle and untamed device go to the main network operator. MVNOs compete more effectively on their own terms, creating niches... which, forgive me if I am wrong, but appears to be where maybe WP8 can be very strong, especially an LTE 4G MVNO?

Similarly, there are a lot of Android handsets out there that are ideally suited to the MVNO, for example the keyboarded smartphones and moreover the Samsung Duos series, as much of the MVNO growth in recent years has been via SIM duplication, not SIM substitution, at least in the US and Western Europe with high % MVNO market share... and who else does mass market dual SIM devices... ah yes which brings me full circle to dual SIM Nokias... :)

Original Nokia MVNO Article (2008)

Nokia Hardware MVNO

Reportedly Nokia is planning a Hardware MVNO in Japan, which would push the OVI portal services within this market. As correctly pointed out in this article, by Rethink wireless that Nokia has found it difficult to enter the Japanese market due to the operators' insistence on using i-mode type services, these services will not necessarily be a barrier to the success of a hardware andon device portal MVNO.
In essence the i-mode model is an early learner mobile portal, not dissimilar to the AOL online model, where people are provided a safe environment, which also becomes a familiar environment, due to mass adoption, however it is one people eventually grow out of. The evidence and historical evidence of this can be found in the two following lessons:

Firstly, if we look at the rise and fall of AOL as a portal to the fixed line, it rose and fell with dial-up. AOL provided a cost efficient an effective way to get on-line in the pre-broadband stage, when what is effectively a walled garden worked well. As the beginnings of what we now call web 2.0 came along as well as broadband, we had to climb out of our analogue shell and into the digital world, helped along by the magic of google. part of the pain of adoption that had to be overcome was moving over to the monthly line rental and learning what ADSL means and what an upstream and a downstream where...The mobile world has now catapulted itself into this mass market phase, from 2006 when we had 176 x 208 screens with tens of thousands of colours, operators would share with me how they struggled to get over 7 days per month WAP or mobile internet usage out of even ABC1 clients. In this space, i-mode wins, and the uptake of i-mode over WAP in Europe shows that, as does the uptake of AOL fuelled internet over that of the typically dial-up model in non AOL territories. In 2009, we have GPS enabled QVGA+ 3"+ screens with millions of colours and HSDPA and wi-fi, and the world is a very different place. OVI lets you upload your photos to flicker and VOX, video call, IM chat and everything you once dreamt of doing on a laptop but practicality never allowed, can now be done, and that is something that will be driven by an "open" Nokia approach, rather than the unspeakably annoying operator approach, whereby by Orange branded Nokia interrupts my second photo while I have to cancel it asking me if I wish to upload the first to my Orange album, even though I have refused every attempt it has tried for me to set-up and Orange album... (after having carried out what seems like decades of user testing for Nokia, I can only imagine Nokia's horror when operators ask for features like this) and why would i want to share my items with just other orange users, presumably in the UK, when my network has outgrown this model and Vox and Flickr let me share with the world, even after I have left Orange.

Secondly, device connectivity has moved beyond the control of the mobile operator, and with it the user has outgrown the heavily modified handset. People now want an iPhone, or an N96 or a C905, and they do not want it to have been messed around with too much, like the "upload this photo to Orange" intrusion, I also want to update my software when Nokia have made it available, not when the operator has had time to play with it and tweak it: While operators like Vodafone in the UK are very good at releasing updates for their variants, my N82 on orange is still stuck on its original build 10.x where the internet radio still does not work and a handful of other bugs are present, all of them removed on the build 12.x that everyone else is on. Then there is the connectivity, like with the online scenario: When we only had dial-up, we did not mind AOL commandeering our modem and stopping any other pesky diallers eating our money. however, in these days of multiconnectivity, we do not want AOL messing with our vodafone 3G connection or wi-fi hotspot connection. In the same way, we are tired of having an operator driven phone full of bookmarks that respond with "this service is only available via GPRS..." every time we are on wi-fi.
In short, the Japanese mobile internet is the most mature mobile internet market there is, and I would suggest they are ripe for a hardware MVNO, as the predicted 1 million iPhones by the end of 2008 suggests. It seems that here in Europe the market is headed the same way too. Twice now, the issue of debranding Nokia phones has come up in conversations. In both of them I mentally recorded what USP would trigger people's desire to change: 1) the phone as Nokia intended it? No; 2) having all the VoIP and other software your operator does not like? No 3) potentially having a more stable phone? No; 4) being able to access a full range of software from Nokia Beta labs and other software from the "download" section of the phone? done, yes please... what do I have to do to debrand my phone...

posted by Christian Borrman 19:26pm 24/11/08

Wednesday, 30 January 2013

why Europe's MVNOs still sing

Europe's MVNOs still singing 7 years on...

Six years on from the original article, and 13 years on from the first European MVNO in the UK, the European market is still singing, fortunately!

MVNO market share Europe

Why is this? Well partly as written in my Future MVNO article of a couple of weeks back; Europe is on the higher side of the highest MVNO % of MVNO market share, and that's a big deal. So if one MVNO in one country can represent as much as all the MVNOs in other countries, there is still a long way to go, and every indication that wholesale can represent much higher market share in mobile as it does in other markets. 
W. Europe is at the higher end of high MVNO market share

While Europe and the US are far ahead of the rest of the world, Europe is far ahead of that, with the UK at 14% MVNO market share, and countries such as Denmark, with Telmore MVNO at 800,000 customers in Denmark... and only 3 people live in Denmark! (I lie, its actually 5.5M...) which makes high double digit MVNO market share for just its biggest MVNO!

Why European MVNOs sing

So what contributes to the European MVNO flurry? Well, in order:

GSM MVNO

The GSM network gives Europe a strong advantage, whereas the first MVNOs in the US were using CDMA, CDMAs have lower yield and lower margin and the switch of a handset is a churn catalyst in CDMA, whereas in GSM MVNOs changing handsets is just a churn opportunity

MVNOs and handset

The buoyant handset market has contributed heavily, in countries like the UK sponsored by MNOs, in countries like Italy funded entirely by the user, and in the UK the iPhone phenomenon saw premium rates. When the iPhone launched in the US it was yours unlimited for $22 per month, in Europe the compulsory extra unlimited data bundle for iPhones was not far from that alone!

MNO MVNO dynamic

The MNOs paid quite a lot for 3G licences, and needed to amortise this investment - wholesale has become the MNO cash cow in Europe, and the above factors allow this to be quite a milk machine!

European MVNO market

The European MVNO market is diverse: despite the "common market" coming in to place an embarrassing amount of time ago, Europe is very, very far from a "common market" - Roaming is still a chore, and 9% of Europeans live in another member state, yes 9%: the niche is the MVNOs friend and Europe is full of niche markets

Original why Europe's MVNOs still sing Article (2007)

RE: Why Europe's Mobile Start-ups Sing

Different markets require different business and marketing models
I was sent an article from Business Week with the above title via email by a client; one of those nice comforting articles that make you feel you have made the right choice by doing many of the things that are in the article as they preach is right, with the added smugness of feeling you are doing something a little extra they have not twigged yet!
They are right in that one MVNO model is the low cost route, however there are more important keys I have seen, from behind the scenes, that have made or broke MVNOs in Europe:
  • One is a good network deal: Never underestimate the value of good advice before embarking upon something as hard to chew as an MVNO. There is no point keeping other costs low, if your single most important cost base is inflexible. These situations remind me of heavy industries with inflexible human resource, only instead of being an inevitable legacy issue, it is more a best avoided product of "staff from legacy networks" issue, which brings me to the next point;
  • One's thinking behind an MVNO has to change, it is not a mini Mobile Network: It has to be approached carefully, and its business model needs to be audited by all those involved.
And this is where the otherwise spot on article loses the thread: it comes to the opinion that the only MVNO model is "no frill" and that the US MVNOs are missing this entirely. Both of these are wrong in my opinion:
  • Firstly, "no frills" is not the only MVNO model for Europe; it is just the only one that has managed to master the two points above: thinking differently and keeping costs low. However, there have been casualties, both of which had the "no frills" model that the article preaches, but made both of the grave errors above.
  • Secondly, "no frills", like many European models, is not a model for the US; just look at the all popular iPhone as an example: In the US, AT&T are selling the iPhone for as little as $59 per month. For that you get the all important iPhone, unlimited data, 5000 off-peak minutes, 200 SMS and 450 inclusive minutes... As the iPhone launches in Europe, and more specifically the UK, I very much doubt it will be had for £25 per month, let alone with unlimited data (although on 2.5G only, "unlimited" is not that much!). Where is this going? In the US, mobile, like most consumer goods, is already "no frills" in price, so MVNOs in the US have to compete on other VAS, like the examples of Healthcare in my now ageing but once best selling Next Gen MVNO report... and for those of you thinking this is a plug, its not, its worse; its a "I told you so" ;-)!.
The real MVNO models are yet to come, and while in Europe they will definitely have to be competitive on price, in both the US and in Europe, and the Rest of the World, customers buy, recommend and repeat purchase on many things above price, and I would suggest even the successful "no frills" MVNOs, when you scratch below the surface, have succeeded on qualities offered to their customers beyond price.

posted by Christian Borrman 11:26am 25/09/07

Thursday, 24 January 2013

MVNO 2013 Rome Conference


The MVNO 2013 Rome

The MVNO conference is moving to Rome from Barcelona!

MVNO Awards

There is an exciting new MVNO Awards to recognise innovation in MVNO, I will be on the judging panel and really looking forward to this exiting new development

LTE MVNO

There will be some interesting discussions on LTE in the MVNO MVNE space during a breakfast briefing and a panel, etc I will be chairing, so look forward to that as well! 

Meet MVNO Blog

I shall be there for the whole event, use the MVNO contactify link top right or one of the social network links to get in touch...
www.mvnosworldcongress.com

...and much more, see below:

MVNOs World Congress 2013
Date: 22-24 April 2013

Event description: The event is in its twelfth year and is the flagship event in the seven-event global #MVNOIS series.  Moving to new venue city Rome in 2013, the event will focus on the global opportunity for MVNOs with dedicated streams on CEM, M2M, LTE, WiFi, Quadplay, Retail, Brands and Roaming.

Event Highlights:
·         NEW! MVNO Start-up Summit – introducing the CEO’s of the newest MVNOs to the stage to answer audience questions on wholesale SLA’s funding, marketing, launch and gaining those vital subscribers!
·         NEW! MVNO Awards - celebrating the latest innovations and success in the MVNO industry
·         Dedicated Focus Day on Brand, Retail and Roaming – featuring Poste Mobile Italy, The Post Office UK, Tchibo, Trace and Virgin Mobile, Dobrytel and Roam Mobile.
·         Dedicated Stream on CEM and Partnerships – featuring Solavei, *bliep and Ting
·         NEW! Breakfast Briefing: 4G Wholesale by Alex Besen - In-Depth Look at 4G LTE Wholesale Business Models & Partnerships
·         NEW! The Congress moves to Italy this year.  Make the most of your opportunity to network and socialise in the beautiful city of Rome.
·         Global Focus – Global MVNO update covers Europe, Asia, the Middle East, Africa, Latin America, Central and Eastern Europe for the most comprehensive insight into international MVNO activity
·         NEW! Focus on Central and Eastern Europe – reviewing and analysing the latest MVNO launches in CEE
·         Extended Exhibition, on-site demos and networking opportunities. See the latest innovations and meet leading MVNEs, MVNAs and technology specialists.